Jacqueline Gould began working as a Personal Agent with Integrated Services Network (ISN) in March of 2018. “I knew that I wanted to work with adults. I saw the ad for a Personal Agent with CCS ISN, and knew it would be a perfect fit for me.” Jacqueline said, “The agency’s values fit with mine, and it seemed like an amazing place to learn and grow.”


Jacqueline was nominated by her peers to be honored by the Oregon Department of Human Services (ODHS) during their Summer Learning Series. She was recognized in the category of Service Equity. “We’re excited to celebrate the outstanding efforts of our Oregon case management professionals,” said Karen Markins of ODHS. “It has been an unprecedented year of challenges for our customers and our service system. Thank you for moving mountains, building bridges, and inspiring us.”


Jacqueline believes that when you love, you become an advocate, endeavoring to ensure people have their civil and human rights, meaning that you fight and strive for justice to the best of your ability. “In return, that means respecting someone’s dignity of risk and their right to choose, which affirms a person’s freedom. “We do this every day with the individuals we serve. This role is not about checking boxes, it is about caring for other humans and each other,” said Jaqueline, “Former ISN Director Angela Dionne has been a great role model in this line of work. She was a dedicated director, strong leader, and unstoppable advocate for the individuals we serve and for the ISN staff. She is a wealth of knowledge, and I am so grateful to have learned from her.” Jacqueline is a true advocate for those in need in our community and believes those in personal agent roles must keep an open mind, ask questions, try new things, and be brave. By doing these things, you can become the best advocate for the individuals we serve.


 During her free time, Jacqueline enjoys her plants. “I love to gift plants, trade plants, decorate with plants, and visit local plant shops. I’ve met a lot of people through this hobby. It’s a little niche all of its own!”