Quality Analyst Ryan Gail is the newest member of the CCS Quality Team. He doesn’t shy away from taking on new challenges and quips that he “likes to use his data skills for good and not evil.” In addition to analysis of quality metrics for our programs and services, his duties include overseeing the Safety Committee, investigating incidents and managing incident reports. Ryan recently completed the OSHA* 30-Hour Outreach Training for General Industry program. This training teaches employees how to recognize, avoid, abate and prevent workplace hazards. Ryan looks forward to growing CCS’s culture of safety and has already put his new knowledge to work streamlining the employee incident report form.
Ryan has a B.A. in Economics from Willamette University and an MBA from the Atkinson Graduate School of Management at Willamette University. Before CCS, he worked at his family’s business, VanNatta Public Relations. Ryan finds his job at CCS rewarding because he regularly uses his background in analytics to convert abstract data into useful information. He works to ensure that CCS’s systems effectively further its core mission to have a positive impact on the people we serve. “I help figure out what the organization should start doing, stop doing and continue doing to better serve our clients.”
He sees his team’s commitment to the CCS values of love, justice, truth and freedom in that they foster a culture of continuous improvement and “value having honest and compassionate conversations about the challenges the organization faces.” He also realizes that not everyone is a technology native, and enjoys helping coworkers save time and headaches by walking them through some of the platforms and processes CCS uses. “By focusing on my strengths, I save other employees time and energy so they can focus on what they do best.”
Ryan also appreciates the opportunities CCS provides to grow personally and professionally, especially through Rick Newton and Sanctuary and Flourish training, which has been particularly instrumental in giving him a new framework for analyzing situations and problem solving at work and in his personal life. His best advice is for people to take advantage of Sanctuary and Flourish. “Sanctuary teaches us to focus on ‘coaching’ individuals rather than ‘rescuing’ them.” By seeing those we serve as equals, rather than victims in need of saving, I believe that CCS creates lasting change.”
*The Occupational Safety and Health Administration (OSHA) is an agency of the United States Department of Labor created to “assure safe and healthy working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance.” Knowing and following OSHA guidelines keeps CCS employees safe.
CCS would like to remind employees to report all workplace incidents. CCS cannot solve problems it does not know about. Leadership is not interested in blame or fault finding. Our focus is on fixing our systems, not punishing individuals. Employees will receive updates on new reporting procedures as they are developed.